Help & FAQ

FREE SHIPPING - for orders of $50 or more
for orders less than $50, shipping starts at $9.99, free shipping offer applies to orders shipped within the U.S.


SHIPPING INFORMATION (Shipping to the U.S. Only)
Most orders will arrive to you about 5-7 days after you place your order. (Alaska, Hawaii, Puerto Rico and military address will take longer.) Sometimes weather and other events may get in the way, but we will send you a tracking number so you can keep tabs on your order. Orders are shipped by USPS or Fed Ex depending on weight, size and destination. If you ever have any questions, you can always email us. If you need tracking information, click here to contact us.


TRACKING YOUR ORDER

After placing your order, we will send you an email with your order information including a link to track the status. If for some reason you don't get this email, please contact us, we will be happy to get this information to you.


HOLIDAY CLOSURES

Please note that we do not ship on holidays and often times, we take long holiday weekends for quality pack time! Below are the days we are closed and no orders are shipped.


RETURNS & EXCHANGES
We hope you and your dog love our products, but if you don't, we want the chance to help resolve any issues. For returns, we accept new, unused and unopened items within 60 days of purchase. Consumable items cannot be expired when returned. *Products must be unused, in original packaging with all labels, tags and stickers still attached. If you have already used the product and have any questions or concerns, please contact us and we will be happy to help. Start your return by contacting us by email or call us at at 1. 800. 364. 7051, Monday- Friday, 10am to 5pm EST


SHARE YOUR PUP PICS, COMMENTS & SUGGESTIONS WITH US
We want to hear from you and see your adorable pictures, please send us pics, requests and suggestions - click here to upload your pup pics and contact us

*below you can see our Terms and Conditions and Terms of Use in regards to uploading and sharing your pics


CONTACT US


TERMS AND CONDITIONS, TERMS OF USE AND PRIVACY POLICY